How cancellations and refunds work for SeraFox plans.
Free trial
Every plan starts with a 3-day free trial. You will not be charged during the trial, and you can cancel at any time before it ends at no cost.
Cancelling a plan
You can cancel from your store settings at any time. Your plan stays active until the end of the period you have paid for, then stops renewing. You keep access to your admin and data export until then.
Refunds
Subscription fees are charged in advance and are generally non-refundable once a billing period has started. If you were charged in error, charged twice, or you cancel within 7 days of your first paid charge and have not used the plan substantively, contact us and we will review a refund. Where consumer law gives you a right to a refund, that right is not affected.
Downgrades and plan limits
If you move to a lower plan you must first bring your stores, staff accounts and products within that plan's limits. Fees for the new plan apply from the next billing date.
Your store's own refunds
This policy covers SeraFox subscriptions only. Refunds for purchases your customers make in your store are governed by the refund policy you publish for your store.
How to ask
Email legal@serafox.com from your account email with your store name and the charge you are asking about. We respond within 3 business days.
This document is provided for information and does not replace advice from a qualified lawyer about your own obligations.