Terms of Service

1. Who we are and what this covers

SeraFox (“SeraFox”, “we”, “us”) provides software that lets you build and run online stores, including storefronts, checkout, order management, apps and related services (the “Service”). By creating an account or using the Service you agree to these Terms. If you use the Service for a business, you confirm you can bind that business to these Terms.

2. Your account

You must provide accurate information, keep your password secure and tell us about any unauthorised use. You are responsible for everything that happens under your account, including actions by staff you invite. You must be at least 18 years old, or the age of majority where you live.

3. Free trial, plans and billing

New accounts start with a 3-day free trial of the plan they choose. After the trial, the plan's monthly fee applies unless you cancel first. Plan limits (stores, staff accounts and products) are shown on the pricing page. We may change prices with at least 30 days' notice; the change applies from your next billing period.

Fees are charged in advance each month in US dollars and are non-refundable except as described in the Refund and Cancellation Policy or where the law requires otherwise. Taxes may be added where applicable.

4. Your store and your content

You own your products, text, images, customer data and other content (“Your Content”). You give us a limited licence to host, display, copy and process it only as needed to run the Service for you. You are responsible for Your Content, for the goods and services you sell, for pricing and tax, for fulfilling orders and for your own customer service and legal compliance, including consumer, advertising, privacy and e-commerce laws in the places you sell.

5. Payments

Customer payments are processed by the payment providers you connect (for example Stripe, PayPal, PayFast, Easypaisa, JazzCash, Safepay or Paymob) under their own terms. SeraFox is not a bank or payment institution and does not hold your funds. Provider fees, chargebacks and disputes are between you and the provider. You must not use the Service to process transactions that are prohibited by those providers.

6. Acceptable use

You must follow our Acceptable Use Policy. We may suspend or remove stores or content that break the law, infringe others' rights, put the Service or other users at risk, or breach our policies.

7. Apps, themes and third-party services

The Service may include apps, themes and integrations built by us or by third parties, and links to third-party services such as advertising platforms. Those are governed by their own terms. We are not responsible for third-party services, and your use of them is at your own risk.

8. Availability and changes

We work to keep the Service available and secure, but we do not promise it will be uninterrupted or error-free. We may add, change or remove features. We will give reasonable notice of material changes that reduce core functionality.

9. Intellectual property

The Service, including its software, design, logos and the SeraFox name, belongs to us and our licensors. These Terms do not give you any right to them except to use the Service as intended. Themes and apps you install remain subject to their licences.

10. Cancelling and ending the agreement

You can cancel at any time from your store settings; your plan stays active until the end of the paid period. We may suspend or terminate your account for serious or repeated breaches, non-payment, or if required by law, normally after notice where that is reasonable. After closure you can export your data for a limited time, after which we may delete it in line with our Privacy Policy.

11. Disclaimers and liability

The Service is provided “as is” to the extent the law allows. We are not liable for indirect or consequential losses, loss of profits, revenue or data, or for losses caused by events outside our reasonable control. Our total liability for any claim relating to the Service is limited to the fees you paid us in the 12 months before the event. Nothing in these Terms limits liability that cannot be limited by law.

12. Governing law and disputes

These Terms are governed by the laws applicable where SeraFox is established, without regard to conflict-of-law rules, and disputes will be handled by the competent courts there, except where mandatory consumer law gives you the right to use your local courts. We encourage you to contact us first so we can try to resolve the problem.

13. Changes to these Terms and contact

We may update these Terms. If a change is material we will notify you by email or in the admin at least 14 days before it takes effect. Continued use after that means you accept the new Terms. Questions: legal@serafox.com.